We use Secure Sockets Layer (SSL) to encrypt your credit card number, name and address, so only Venue.com is able to decode your information.

To be sure your connection is secure, look at the bottom status bar of your browser window. If you see an unbroken key or a closed lock (depending on your browser) the SSL is active and your information is secure. Most browsers offer additional security alerts, as well.

With regard to overall security, we always use industry standard encryption technologies when transferring and receiving data exchanged with our site. The facilities that house our servers are physically secured to protect against the loss, misuse or alteration of all data and information collected.

Sign up for Email to be the first to hear about special offers, new products, sales & specials, events and more. Sign up today! See Email Exclusives at the bottom of each webpage and enter your email address.

Here are two examples how to find what you are looking for:

Shop by Browsing

1) Use our top tab navigation to narrow your search.
2) Select one of the tabs at the top of any page.
3) Then use the sub-tabs underneath to explore further.
4) Every tab and sub-tab has further options to choose from on the left-hand side, as well, making it easier to narrow your search.

Shop by Search

1) Find our Search box in the top right corner of any page
2) Enter a few words into the Search box and click "Search."
3) You can enter one or more keywords using any combination of product brand name, product name, type of product or item number. The more keywords you enter, the narrower your search results will be.

We accept the following credit cards: Venue Credit Card, Visa, MasterCard, and American Express. We cannot accept cash, CODs, checks or money order for neither online nor telephone purchases.

Please double check the credit card number and expiration date on your card. Also, please be aware that we currently accept Venue, Visa, MasterCard, Discover, and American Express for credit card payment.

Yes, by providing your email address at the time of order, an order and shipping e-mail confirmation will be sent.

Unfortunately, updates or revisions cannot be made once an order is confirmed.

Please refer to the Shipping and Handling page for details.

Not at this time. Orders cannot be shipped to APO, FPO, P.O. Box address and outside the 48 contiguous United States (Alaska, American Somoa, Guam, Hawaii, Puerto Rico, and the Virgin Islands).

Not at this time. Orders cannot be shipped to APO, FPO, P.O. Box address and outside the 48 contiguous United States (Alaska, American Somoa, Guam, Hawaii, Puerto Rico, and the Virgin Islands).

Sales tax will be added to orders being sent to the state of California only.

We'd be happy to assist you on your return or exchange by simply contacting our Customer Care Center at 1-888-55-VENUE. Our Customer Care Center is open 24 hours, 7 days a week.

If you are shopping on our website, simply enter your special offer code at the Shopping Cart page to receive your discount. If ordering by phone, be sure to mention the special offer code for discount to be applied. Only one coupon or discount of any type may be used at a time.

You have the following 3 options available to check your order status:

1) Use the "Order Status" link located at the top of every page (you may need to Sign-in to your account).
2) Click on "My Account" at the top of every page (you may need to Sign-in to your account, under "My Orders" section click on "View your order history".
3) You can also contact our customer service department for inquiries on existing orders at 1-888-55 VENUE.

We want you to be completely satisfied with your shopping experience at Venue. If you are not completely satisfied with your purchase, simply contact us at 1-888-55-VENUE to request a return.

Items may be returned within 30 days of shipment for a full refund less shipping and handling charges (see exceptions below*). All returned items will be inspected. Returns must be properly packed and must be returned in new and unused condition, contain all original packing materials and included accessories and manuals. Please contact us at 1-888-55-VENUE to obtain a return authorization number prior to returning your product. Returns without return authorization numbers will not be accepted.

* Return Policy Rules and Exceptions:

Non-Returnable Items:

	TVs over 26"
	Exercise equipment
	Major appliances (such as washers, dryers, dishwashers, stoves & refrigerators)
	Furniture
	Barbeque grills
	Wine and beverage coolers
	Massage chairs
	Air conditioners
	CD, DVD, software, video games, video game consoles and accessories
	Skincare, perfume & fragrance that has been opened/taken out of its plastic wrap

Oversized Items Policy:

The freight carrier will contact you to arrange a convenient delivery time. They will use the daytime and evening numbers you provided during checkout to contact you to arrange delivery.

Inspection of the shipment container is required at the time of delivery. If the shipment carton appears damaged, you must notify the delivery person, refuse delivery of the merchandise, and contact us within 24 hours toll free at 1-888-55-VENUE to submit a shipping claim. Do not sign the shipping receipt.

Please open and inspect your merchandise for physical damage within 24 hours of the receipt. Any physical damages must also be reported to Venue within 24 hours of delivery at toll free 1-888-55-VENUE.

If you refuse delivery without inspection, miss your delivery appointment, or return a non-defective or undamaged product, you will incur original and return shipping charges.

Oversized Items:

	TVs over 26"
	Exercise equipment
	Major appliances (such as washers, dryers, dishwashers, stoves & refrigerators)
	Furniture
	Barbeque grills
	Wine and beverage coolers
	Mattresses
	Massage chairs

Defective Product Policy:

All returnable* products received defective can be exchanged under the 30-day return policy.

*All non-returnable defective products are covered under the manufacturer's warranty. The manufacturer should be contacted directly for assistance.

Mattress Return Policy:

Free outbound shipping applies to all mattresses purchased at Venue. In the event you are not satisfied with your mattress, please contact us at 1-888-55-VENUE within 30 days of shipment. All returned mattresses will be assessed a $150 return shipping and handling fee.

Furniture Delivery Policy:

There are no returns on furniture purchases. All furniture purchased at Venue is delivered via white glove service (except where indicated) which includes assembly of boxed furniture units. Please allow approximately 3-4 weeks for delivery.

Cancellation Policy on Warranty and Desktop Service Support:

Cancellations can be made within 30 days from date of purchase.

Refund Timing:

Refunds will be reflected on your statements within six to eight weeks from the date of return.

Estimated Shipping Dates

We do our best to accurately estimate when items will ship from our facilities.

Shipping is based on several factors: your destination address, how quickly we can obtain and assemble items for shipment, and whether or not your products are being shipped from different facilities.

Please allow up to 2-3 weeks for delivery of your order. You will be notified otherwise of any further delays or backorders on your order.

Due to system limitations, VENUE.com currently offers Standard shipping.

Standard Delivery takes 3-5 business days from the completion of order and internal fulfillment.

Please allow up to 2-3 weeks for delivery of your order. You will be notified otherwise of any further delays or backorders on your order.

Periodically Venue will offer "Free shipping" promotions which apply only to promoted products indicated with "Free shipping".

If you feel that you have received the wrong product, please contact us at 1-888-55-VENUE. We're available seven days a week, 8:00 AM to midnight Eastern Time

We accept the following credit cards: VENUE Credit Card, Visa, MasterCard, and American Express. We cannot accept cash, CODs, checks or money order for neither online nor telephone purchases.

Periodically certain products are eligible for manufacturer rebates. If a product is eligible for a rebate there will be a link to the rebate on the product page. Sometimes the rebate is included in the packaging of the product. Your invoice (you can print this from your computer) can be used to apply for the rebate.

If you ordered several items to be delivered to the same address, we will make every effort to send available items together. If we are unable to fulfill your order in one shipment, we may send them to you in separate packages to complete the fulfillment of your order. We will also send you an email informing you of the status of your order.

"In Process" means that your order is in the early stages of shipping. Changes to your order cannot be made during this time, but you can always call to make a return or exchange once your order has arrived.

State tax regulations require that we collect sales tax on shipping and handling where applicable. All sales taxes that are collected are paid to the state where the tax is collected and merchandise has been shipped.

In the search field, simply type in the item number and place order to cart.

Simply follow these easy steps to update your information:

1) Click on "My Account" at the top of any web page (you may need to Sign-in to your account).
2) Under "My Account Settings" you will have the option to "change your password", "update your email address" or "manage your shipping address"
3) Click on the appropriate link and follow prompt instruction.

Click on "My Account" at the top or bottom of any web page (you may need to Sign-in to your account, under "My Orders" section click on "View your order history".

To request copy of a Venue catalog there is a link located at the bottom of every webpage named "Request a catalog". Once you click on the link you will be prompted to enter your mailing address information.

There is an "E-mail Exclusives" box located at the bottom of every web page. Please enter your email address and click the sign-up link.

Your options are:

• Apply online at www.venue.com
• Apply over the phone at 1-888-55-VENUE

The USA PATRIOT Act requires that we obtain an applicant's social security number for identification purposes prior to opening an account. We also use your social security number to assist in verifying your identity and to receive information from the credit bureau.

While we can process your application without all of the requested data, the omission of information could delay the application process and could affect the decision regarding your application.

Once you complete and submit your application one of two responses will be received.

• You could be approved. In that case, your card would be mailed within two weeks.
• Your application may not be able to be approved immediately upon receipt. If not, then you would see a message explaining your application is under review and you will be contacted by mail within 7-10 working days.

WFCB is not a first time credit grantor. Providing a verifiable credit reference presents proof of established credit. Ensuring that a valid credit reference is used, in addition to an individual's personal information, it also provides additional security when applying for a VENUE Credit Card Account.

We have taken measures to ensure the security of all transactions involving personal information. Utilizing the Entrust Secured site-seal, we require a "secure session" using Secure Socket Layer (SSL) encryption technology for all such transactions. During a secure session, data passed back and forth between your computer and our system is encrypted to prevent a third party from intercepting it. If you would like additional information on Web Security, please refer to our security page or our Questions About Internet Security.

You must have a permanent U.S. residence to apply.

Located within "My Account" you can see:

• Current account status
• Credit Limit
• Balance
• Available Credit
• Minimum Payment Amount and Due Date
• Past Due Amount
• Last Payment Amount and Date Posted
• Detailed statement history

Within your secured access with Login and Password, you can take advantage of the following functions:

• Electronic Payments
• Search for Transactions
• Submit Name or Address Changes
• Request a Credit Limit Increase

It may take up to two business days to complete your online payment. A successful online payment will cause a debit on your checking account and a payment on your VENUE Credit Card account in the time specified when you submitted your payment.

No. We do not currently offer the ability to schedule when a payment can be withdrawn. Once a payment is keyed on our system, it will be withdrawn from your checking account within two business days.

The Bank reserves the right to charge a fee for the On-Line Payment service. Any fee associated with this service will be disclosed to you during the payment transaction.

Currently, we do not automatically generate an e-mail reminder when your payment is due. When there is a balance on your account, you will receive a monthly billing statement that will indicate your balance, minimum payment due, and payment due date.

Currently, we do not offer the ability to schedule regular online payments to be withdrawn from your checking account on a monthly basis.

The WFCB Credit Card Account Agreement is your agreement with us, World Financial Network National Bank (WFCB).

The WFNNB Credit Card Account Agreement covers the use of your Credit Card Account with us. It explains topics such as:

• Definitions
• Your Promise To Us
• Why You Should Sign Your Card?
• Methods Of Payment
• What To Do If Your Card Is Lost Or Stolen
• Skip Payments
• What Is A Credit Limit?
• How To Cancel Your Account
• Our Right To Cancel Your Account
• Payments/Minimum Payments
• Application Of Your Payments
• Statements And Billing Periods
• Fees And Charges
• Immediate Payments
• Attorney Fees And Collection Costs
• Changes To The Credit Card Agreement
• Security Interests
• What Is The Governing Law Concerning Your Account?
• Credit Reports
• Method Of Communication Regarding Your Account
• Telephone Monitoring
• Customer Changes
• Arbitration (If applicable)
• Special Notices

Please refer to the Terms and Conditions document for information concerning your account. Some of the items covered are:

• Annual Percentage Rates
• Grace Periods
• Methods of Computing Balance
• Late Payment Fees
• Information relating to individual states

Benefits are as follows:

• Fast application process
• Makes high-end purchases more affordable
• Revolving credit card (similar to store credit cards)
• Consumer can purchase up to the available credit limit
• Special long term promotions throughout the year
• Low monthly payments
• No annual fee
• Purchases do not tie up other credit cards
• No finance charges apply when the entire account balance is paid in full before the end of each billing cycle

The Venue Card is a revolving credit card similar to other retail store cards that you may have. In addition, our card allows you to finance your purchase today and purchase other products from VENUE anytime in the future.

You will need to call the World Financial Capital Bank toll free number at 866.279.1485 to request a credit limit increase. This toll free number is also located on your bank statement. Please be advised, your request will be considered based on a number of factors determined by World Financial Capital Bank.

No. This card is only for purchases made through Venue

Please refer to your Credit Card Agreement or monthly billing statement for rate information. You can find the current interest rate, in the billing statement and credit card agreement.

The Venue Card is a revolving credit card account. There is no set number of payments. The length of payment is primarily dependent on the total purchase amount, additional purchases and the monthly amount that you choose to pay. You must at least make the minimum monthly payment each month. Your monthly payment on your Venue Card will be $15 or 3% of your balance, whichever is greater. for purchases of $499 or more. Your monthly payment will be $15 or 4% of your balance, whichever is greater, for purchases of less than $499 or if your purchase is not placed on a promotional credit plan.

Yes

• Promotions with payment require a minimum monthly payment of 3% of the outstanding balance or $15, whichever is greater Promotions with payment require a minimum monthly payment of $15 or 3% of your balance, whichever is greater. for purchases of $499 or more. Your monthly payment will be $15 or 4% of your balance, whichever is greater, for purchases of less than $499 or if your purchase is not placed on a promotional credit plan.
• As long as purchases are paid off within specified promotional time period AND customers have made minimum monthly payments when due there will be no finance charges.
• You will receive a monthly billing statement as long as they have a balance and on the statement is the month / day / year in which the promotional purchase must be paid in full to avoid finance charges.
• On the monthly billing statement during the promotional period, the bank will put a message in the body of the statement notifying the cardholder when the promotion is expiring and clarifying what the customer has to do to avoid finance charges on that purchase.

Deferred interest is the finance charges that accumulate on your account during the promotional period of a deferred interest program (e.g., 90 days, 120 days, etc.). If the balance is paid in full by your plan end date, no interest from that purchase will post to your account. However, if the balance is not paid in full by your plan end date, the deferred interest pertaining to that purchase will post to your account.