Satisfaction Guarantee Policy:
We want you to be completely satisfied with your shopping experience at Venue. If you are not completely satisfied with your purchase, simply contact us at 800-241-0537 to request a return. Items may be returned within 14 days of shipment for a full refund less shipping and handling charges (see exceptions below*). All returned items will be inspected. Returns must be properly packed and must be returned in new and unused condition, contain all original packing materials and included accessories, manuals and jewelry certificates. Please contact us at 800-241-0537 or Returns@Venue.com to obtain a return authorization number prior to returning your product. Returns without return authorization numbers will not be accepted.
Return Policy Rules and Exceptions:
TVs over 26", Exercise equipment, Major appliances (such as washers, dryers, dishwashers, stoves & refrigerators), Furniture, Mattress, Barbeque grills, Telescopes, Wine and beverage coolers, Massage chairs, Air conditioners, CD, DVD, software, video games, video game consoles and accessories, Skincare, perfume & fragrance that has been opened/taken out of its plastic wrap, Mobile phones, Paper & Ink, Special Order Jewelry (i.e. different ring size) and Power Generators.
Oversized Items Policy:
Oversized Items: TVs over 26", Exercise equipment, Major appliances (such as washers, dryers, dishwashers, over-the-range microwave ovens, stoves & refrigerators), Furniture, Barbeque grills, Wine and beverage coolers, Mattresses, Massage chairs. The freight carrier will contact you to arrange a convenient delivery time. They will use the daytime and evening numbers you provided during checkout to contact you to arrange delivery. Your order will be delivered to your home entrance. For walk-up home units, your order will be delivered on the ground floor. Inspection of the shipment container is required at the time of delivery. If the shipment carton appears damaged, you must notify the delivery person, refuse delivery of the merchandise, and contact us within 24 hours toll free at 800-241-0537 to submit a shipping claim. Do not sign the shipping receipt. Please open and inspect your merchandise for physical damage within 24 hours of the receipt. Any physical damages must also be reported to Venue within 24 hours of delivery at toll free 800-241-0537. If you refuse delivery without inspection, miss your delivery appointment, or return a non-defective or undamaged product, you will incur original and return shipping charges.
Mattress Delivery Policy:
All mattresses are custom made to order. Please allow 2 to 4 weeks delivery. Your mattress will be unpacked upon delivery, set up in your room of choice and all packaging materials will be removed from the premises at no additional cost. Delivery also includes free removal of your old mattress. Please inspect the item at time of delivery for any physical damages. If the item appears damaged, you must notify the delivery person, do not sign and refuse delivery. If you refuse delivery without inspection or miss your delivery appointment, you will incur original and additional shipping charges.
Major Appliances Policy:
For delivery of major appliances, your item will be unpacked from the shipping container upon delivery, placed in your room of choice and all packaging materials will be removed from the premises. Please inspect the item at time of delivery for any physical damages. If the item appears damaged, you must notify the delivery person, do not sign and refuse delivery. If you refuse delivery without inspection or miss your delivery appointment you will incur original and return shipping charges. In order for product to be "set in place", the old appliance must be removed prior to new appliance being delivered (this condition is not applicable to built-in products such as dishwashers and over the range microwave ovens). Please note, the delivery company is not responsible for installation service or hauling away old appliances. Please provide a clear-path to the room/location of choice, as the delivery company will not be responsible for removal of doors, banisters etc.
Defective Product Policy:
All returnable products received defective can be returned for a full refund under the 14-day return policy. All non-returnable defective products are covered under the manufacturer's warranty. The manufacturer should be contacted directly for assistance.
Furniture Delivery Policy:
There are no returns on furniture purchases. All furniture purchased at Venue is delivered via white glove service (except where indicated) which includes assembly of boxed furniture units. Please allow approximately 3-4 weeks for delivery.
Cancellation Policy on Warranty and Desktop Service Support:
Cancellations can be made within 14 days from date of purchase.
Refunds will be reflected on your statements within six to eight weeks from the date of return. Once the item is returned, inspected and approved for credit, the customer's account will be credited within 5-10 business days.
Return Label Information and Guidelines:
If you have requested your return label via email, you should expect to receive it in the email address you provided within 5 business days; for return labels via US Mail, please allow up to 10 business days from your request date. If you do not receive the return labels within these time periods, please contact us immediately. Return labels expire 2-3 weeks after the issue date. Should you contact us after the return label expiration date, we will not be able to re-send the return labels. You may call us at 800-241-0537 or email our returns department at Returns@Venue.com.