We want you to be completely satisfied with your shopping experience at Venue. If you are not completely satisfied with your purchase, simply contact us at 1-888-55-VENUE to request a return.

Items may be returned within 30 days of shipment for a full refund less shipping and handling charges (see exceptions below*). All returned items will be inspected. Returns must be properly packed and must be returned in new and unused condition, contain all original packing materials and included accessories and manuals. Please contact us at 1-888-55-VENUE to obtain a return authorization number prior to returning your product. Returns without return authorization numbers will not be accepted.

* Return Policy Rules and Exceptions:

Apple Computers & Monitors:

Apple computers and monitors may be returned within 14 days of shipment.

Non-Returnable Items:

	TVs over 26"
	Exercise equipment
	Major appliances (such as washers, dryers, dishwashers, stoves & refrigerators)
	Furniture
	Barbeque grills
	Telescopes
	Wine and beverage coolers
	Massage chairs
	Air conditioners
	CD, DVD, software, video games, video game consoles and accessories
	Skincare, perfume & fragrance that has been opened/taken out of its plastic wrap
	Mobile phones

Oversized Items Policy:

The freight carrier will contact you to arrange a convenient delivery time. They will use the daytime and evening numbers you provided during checkout to contact you to arrange delivery. Your order will be delivered to your home entrance. For walk-up home units, your order will be delivered on the ground floor.

Inspection of the shipment container is required at the time of delivery. If the shipment carton appears damaged, you must notify the delivery person, refuse delivery of the merchandise, and contact us within 24 hours toll free at 1-888-55-VENUE to submit a shipping claim. Do not sign the shipping receipt.

Please open and inspect your merchandise for physical damage within 24 hours of the receipt. Any physical damages must also be reported to Venue within 24 hours of delivery at toll free 1-888-55-VENUE.

If you refuse delivery without inspection, miss your delivery appointment, or return a non-defective or undamaged product, you will incur original and return shipping charges.

Major Appliances Policy:

For delivery of major appliances, your item will be unpacked from the shipping container upon delivery, placed in your room of choice and all packaging materials will be removed from the premises. Please inspect the item at time of delivery for any physical damages. If the item appears damaged, you must notify the delivery person, do not sign and refuse delivery. If you refuse delivery without inspection, miss your delivery appointment, or return a non-defective or undamaged product, you will incur original and return shipping charges.

In order for product to be "set in place", the old appliance must be removed prior to new appliance being delivered (this condition is not applicable to built-in products such as dishwashers and over the range microwave ovens). Please note, the delivery company is not responsible for installation service or hauling away old appliances. Please provide a clear-path to the room/location of choice, as the delivery company will not be responsible for removal of doors, banisters etc.

Oversized Items:

	TVs over 26"
	Exercise equipment
	Major appliances (such as washers, dryers, dishwashers, over-the-range microwave ovens, stoves & refrigerators)
	Furniture
	Barbeque grills
	Wine and beverage coolers
	Mattresses
	Massage chairs

Defective Product Policy:

All returnable* products received defective can be exchanged under the 30-day return policy.

*All non-returnable defective products are covered under the manufacturer's warranty. The manufacturer should be contacted directly for assistance.

Mattress Return Policy:

Free outbound shipping applies to all mattresses purchased at Venue. In the event you are not satisfied with your mattress, please contact us at 1-888-55-VENUE within 30 days of shipment. All returned mattresses will be assessed a $150 return shipping and handling fee.

Furniture Delivery Policy:

There are no returns on furniture purchases. All furniture purchased at Venue is delivered via white glove service (except where indicated) which includes assembly of boxed furniture units. Please allow approximately 3-4 weeks for delivery.

Cancellation Policy on Warranty and Desktop Service Support:

Cancellations can be made within 30 days from date of purchase.

Refund Timing:

Refunds will be reflected on your statements within six to eight weeks from the date of return.